These Terms and Conditions (“Terms”) govern your access to and use of the Unblur mobile application (“App”), the Unblur Skin Shop and related e-commerce services, our websites (including mindshare.tools), application programming interfaces, admin tools, and all related content, features, and services (collectively, the “Services”) operated by Mindshare Club LLC (“Unblur,” “we,” “us,” or “our”).
PLEASE READ THESE TERMS CAREFULLY. By downloading, installing, accessing, or using the Services, creating an account, submitting information or photos, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.
You must be at least 18 years old (or the age of legal majority in your jurisdiction, if higher) to use the Services. By using the Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into a binding contract.
The Services are intended for users in the United States unless we expressly state otherwise. You are responsible for ensuring that your use of the Services complies with all laws applicable to you.
You may not use the Services if you have been previously suspended or removed, if we are prohibited by law from providing the Services to you, or if your use would violate any applicable law or regulation.
We may modify these Terms at any time. When we do, we will update the “Last updated” date above and, where required or appropriate, provide additional notice (for example, in the App or by email). Your continued use of the Services after the effective date of revised Terms constitutes acceptance of the changes. If you do not agree to revised Terms, you must stop using the Services and may delete your account.
Unblur is a personalized at-home skincare and acne-support platform. The Services may include, without limitation:
We may add, modify, suspend, or discontinue any part of the Services at any time, with or without notice. We are not liable if any part of the Services is unavailable at any time or for any period.
THE SERVICES ARE FOR GENERAL EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY. THEY ARE NOT MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.
Unblur is not a healthcare provider, medical device, telehealth service, or substitute for professional medical care. Nothing in the App, AI outputs, chat responses, product descriptions, routines, or other content should be interpreted as medical advice or as creating a physician–patient or other healthcare professional relationship.
Skin analysis, progress assessments, ingredient commentary, and product suggestions are cosmetic and educational in nature. Results may be incomplete, inaccurate, or unsuitable for your individual circumstances. AI-generated content can contain errors.
Always consult a qualified dermatologist, physician, or other licensed healthcare professional before starting, stopping, or changing any skincare regimen, especially if you have severe acne, suspected infection, allergic reactions, pregnancy, a medical condition, or are using prescription treatments.
If you think you may have a medical emergency, call emergency services immediately. Do not rely on the Services for urgent or emergency health decisions.
Individual skin results vary. We do not guarantee that you will achieve any particular outcome, clearance of acne, improvement in appearance, or satisfaction with recommended products. Testimonials, examples, and before/after comparisons (if shown) are illustrative only and do not promise similar results for you.
To access most features, you must create an account using a valid email address and complete authentication steps we require (such as a one-time sign-in link or verification code).
You agree to provide accurate, current, and complete information and to keep it updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@mindshare.tools if you suspect unauthorized access.
We may refuse registration, reclaim usernames, suspend accounts, or terminate access if we believe you have violated these Terms or pose a risk to the Services or other users.
Our collection and use of personal information is described in our Privacy Policy, available at https://unblur.skin/privacy.html (or as otherwise posted). By using the Services, you consent to our data practices as described there.
You acknowledge that the Services involve processing sensitive personal information, including facial images, health-related questionnaire responses, and purchase history. Do not submit information you are not comfortable sharing under our Privacy Policy.
“User Content” means any information, photos, messages, feedback, or other material you submit, upload, or transmit through the Services, including facial images, product photos, routine descriptions, chat messages, and shipping claim materials.
You retain ownership of your User Content. By submitting User Content, you grant Unblur a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, analyze (including through automated and AI systems), display, and use your User Content solely to operate, improve, secure, and provide the Services, comply with law, and enforce these Terms.
You represent and warrant that:
We may remove or restrict User Content that violates these Terms or that we reasonably believe poses risk to users, us, or third parties. We are not obligated to monitor all User Content but may do so.
Eye-privacy masking and similar tools are optional convenience features. You remain responsible for what you choose to upload and share.
Parts of the Services use artificial intelligence and automated systems (which may include third-party providers) to analyze images, parse product labels, generate summaries, recommend products, and respond in chat.
You understand and agree that:
Do not use the Services to obtain advice about prescription drugs, controlled substances, surgical procedures, or diagnosis of disease.
Product recommendations are generated from our curated Shopify catalog based on the information you provide and automated analysis. Recommendations reflect our editorial and algorithmic criteria, including ingredient-focused evaluation. They are not endorsements by medical professionals.
Product availability, pricing, descriptions, images, and ingredients may change without notice. We strive for accuracy but do not warrant that product listings are error-free. Always read full product labels and ingredient lists before use, and patch-test new products as appropriate.
If you have known allergies or sensitivities, you are responsible for verifying suitability before purchase or application.
Purchases made through the App or linked checkout flows are processed through our e-commerce platform (Shopify) and payment processors. By placing an order, you authorize us and our partners to charge your selected payment method for the total amount shown, including applicable taxes, shipping, and fees.
Prices are shown in U.S. dollars unless stated otherwise. We may correct pricing errors and cancel or refund affected orders. Promotional offers, free-shipping thresholds, and discounts are subject to stated terms and may be modified or withdrawn.
Title and risk of loss for physical products pass to you upon delivery to the carrier, except where applicable law provides otherwise. Shipping times are estimates only.
Apple Pay and other wallet payments are subject to the terms of Apple and your payment provider in addition to these Terms.
Return and refund eligibility depends on product type, order status, and applicable law. Unless we state a different policy at checkout or in order communications, the following apply:
To request a return or refund, contact support@mindshare.tools with your order number. We may require photos or other documentation. Nothing in this section limits any non-waivable consumer rights under applicable law.
Orders cannot be cancelled once submitted for fulfillment; contact us promptly if you need assistance.
Where offered, optional shipping protection (“UnblurSecure” or similar) covers qualifying shipping-related issues according to the specific terms presented at purchase and in the claim flow. Protection is not insurance unless expressly identified as such and backed by a licensed insurer.
Claims must be submitted truthfully with accurate order information and supporting evidence. We may deny duplicate, fraudulent, or bad-faith claims. Approved remedies may include replacement, refund, store credit, or other resolution at our discretion within stated policy limits.
By using the Services, you consent to receive transactional and service-related communications (such as sign-in links, order updates, progress check-in reminders, and support replies) by email, push notification, or in-app message.
Push notifications require device permission. You may disable notifications in device settings, but some features may be limited. Message and data rates may apply.
Marketing messages, if any, will be sent in compliance with applicable law and with opt-out mechanisms we provide.
You agree not to:
We may investigate violations and cooperate with law enforcement. Violations may result in immediate termination and legal action.
The Services, including software, design, text, graphics, logos, trademarks, and all other content provided by Unblur (“Unblur Content”), are owned by Mindshare Club LLC or our licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.
You may not copy, modify, distribute, sell, lease, or create derivative works from Unblur Content without our prior written consent. “Unblur” and related marks are our trademarks.
If you provide suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without compensation or attribution. Do not submit confidential or proprietary information you expect to be protected.
The Services integrate with or rely on third parties, which may include Apple (App Store, Apple Pay, push notifications), Shopify (commerce and checkout), payment processors, email delivery providers, cloud hosting, and AI model providers. Your use of those services may be subject to their separate terms and privacy policies. We are not responsible for third-party services we do not control.
Links to third-party sites are provided for convenience. We do not endorse and are not liable for third-party content or practices.
If you downloaded the App from the Apple App Store, you acknowledge that:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL CONTENT (INCLUDING AI-GENERATED CONTENT) ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED.
Some jurisdictions do not allow exclusion of certain warranties, so some of the above may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL UNBLUR, MINDSHARE CLUB LLC, OR OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or intentional misconduct.
You agree to defend, indemnify, and hold harmless Mindshare Club LLC and our officers, directors, employees, agents, affiliates, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms or applicable law; or (d) your violation of any third-party rights.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
Informal resolution. Before filing a claim, you agree to contact us at legal@mindshare.tools and attempt in good faith to resolve the dispute informally for at least thirty (30) days.
Binding arbitration. Except for disputes that qualify for small claims court or injunctive relief relating to intellectual property or unauthorized use, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by this section. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
Arbitration will take place in the county where you reside or another location mutually agreed in writing. The arbitrator may award the same damages and relief that a court could award on an individual basis. Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. YOU AND UNBLUR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
Opt-out. You may opt out of arbitration within thirty (30) days of first accepting these Terms by emailing legal@mindshare.tools with subject line “Arbitration Opt-Out,” your name, and the email associated with your account.
If any part of this section is found unenforceable, the remainder will remain in effect to the fullest extent permitted, except that if the class action waiver is found unenforceable as to a particular claim, that claim must proceed in court.
These Terms and any dispute not subject to arbitration are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles, except that mandatory consumer protection laws of your state of residence may apply where required.
You may stop using the Services at any time. You may request account deletion by contacting support@mindshare.tools.
We may suspend or terminate your access immediately, with or without notice, for any violation of these Terms, suspected fraud, legal requirement, or risk to the Services. Upon termination, your right to use the Services ceases. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law) will survive.
You may not use or export the Services except as authorized by U.S. law and the laws of the jurisdiction in which you reside. You represent that you are not located in, under the control of, or a national or resident of any country or person subject to U.S. embargo or sanctions.
If you believe content on the Services infringes your copyright, send a notice to legal@mindshare.tools including: identification of the work, identification of the infringing material, your contact information, a good-faith statement, and your physical or electronic signature. We may remove content and terminate repeat infringers.
We are not liable for any failure or delay due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or utility failures, government actions, or failures of third-party providers.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. These Terms, together with the Privacy Policy and any order-specific terms presented at checkout, constitute the entire agreement between you and Unblur regarding the Services and supersede prior agreements on the subject.
You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Our failure to enforce any provision is not a waiver.
Mindshare Club LLC
Email: legal@mindshare.tools (legal)
Support: support@mindshare.tools
Web: https://unblur.skin/
For Apple App Store support inquiries, you may also contact Apple directly. For product and order support, contact us at the support email above.